Complaint Process

Shelton State Community College is committed to respecting all members of our College community and providing a quality educational experience for all students. The objective of the Compliant Process is to ensure that the concerns and complaints are addressed fairly and are resolved promptly.

Student Complaints

Students may file complaints if they believe a problem is NOT governed by other Shelton State Community College appeal procedures.

To submit a student complaint where the policies and process for resolution are not addressed in the Shelton State Student Handbook or Shelton State College Catalog, click here.  All electronically submitted complaints will be stored in a database housed within the Office of Student Services.  It is the responsibility of the Dean of Student Services to ensure all complaints are reviewed and parties involved contacted in order to determine an appropriate course of action.

If, after exhausting all available institutional processes, a student’s complaint remains unresolved, the student may appeal to the Alabama Community College System (ACCS) using the System’s official ACCS Student Complaint Form.

Employee Complaints

Please reference the Shelton State Employee Handbook in myShelton under Policies, Procedures, and Forms for institutional processes for filing complaints.

If, after exhausting all available institutional processes, an employee’s complaint remains unresolved, the employee may appeal to the Alabama Community College System (ACCS) using the System’s official ACCS Employee Complaint Form.