Technical Support Information

For questions regarding course content, please contact the instructor who is listed in the printed schedule of classes.
 
TechHelp provides assistance with the use of technology specifically related to instruction at Shelton State.
 
Assistance can be obtained in two ways:

1)  Submit an SSCC Help Desk Ticket (for faster service) SSCC Help Desk

2)  Telephone: 205.391.3939 (option 1 = Bucs Mail, option 2 = Blackboard/Tegrity)
   
Forgotten password? You  can reset it by following these directions.
    
Below is a list of technology products commonly used by instructors at the College. Some products provide their  own technical support services which may offer extended service hours. Please refer to the chart below for a description of the products and whether they offer technical support in addition to that offered by TechHelp.

 

Technology Description Website Address Technical Support
Blackboard Course management platform https://myelearning.
sheltonstate.edu/
 
Contact the Help Desk 205.391.3939
helpdesk@sheltonstate.edu
ThomsonNow
(ilrn)
Mathematics program used in MTH 116 http://west.ilrn.com/ilrn/  On the homepage, go to User’s Resources and Get Support.
MyMath Lab Software package used in certain mathematics courses http://www.coursecompass.
com/
 
Phone: 1.800.677.6337 Hours 8 am - 5 pm Central Standard Time, Monday-Friday (must contact for passwords)
Online Help Desk:
http://www.mymathlab.com/
contactus_stu.html
MyReading Lab Software package used in reading and English courses http://www.myreadinglab.
com
 
Phone: 1.800.677.6337 Hours 8 am - 5 pm Central Standard Time, Monday-Friday (must contact for passwords)
Online Help Desk:http://www.myreadinglab.com/
help.html
MyWriting Lab Software package used in English courses http://mywritinglab.com/  Phone: 1.800.677.6337 Hours 8 am - 5 pm Central Standard Time, Monday-Friday (must contact for passwords)
Online Help Desk:
http://www.mywritinglab.com/help.html
SMARTHINKING Online Tutoring  Smarthinking  Veronica Cross, vcross@sheltonstate.edu 
SSCC Survey System Collects student feedback https://studentsurvey.
sheltonstate.edu/
Username: 7-digit student ID number (This number is used for web registration or to check grades.) plus the 3-letter department code and course number. There are exceptions for some technical programs.
Password: sscc

Example: student ID number 1234567 and course ENG101
Username: 1234567eng101 Password: sscc
Tegrity Used to view lectures recorded by instructors http://media1.sheltonstate.
edu/
 
Contact the Shelton State Help Desk 205.391.3939 (option 2), or helpdesk@sheltonstate.edu.
Viewing Microsoft Products Allows a student to look at a Microsoft document but will not allow changes to the document   Not Available